Policy
Returns & Refunds.
If something isn't right, we'll make it right.
Window
7 days from delivery on stock items. Items must be unwashed, unworn, with tags.
Customised orders
Non-returnable except in case of manufacturing defect or print error.
Process
Email returns@tesez.com with your order ID. We'll arrange pickup at no cost.
Refunds
Processed within 5–7 working days of receiving the return at our atelier, to the original payment method.
Exchanges
Free size exchanges on stock items within the 7-day window.
Last updated: June 2026